Get help

We have access to interpreters for face to face and telephone appointments.

We can help with

Debt

When offering debt advice, we'll provide you with a debt pack explaining how our service works, what you need to do, and what you can expect. We can help you get on top of most debt problems in two appointments.

Get in touch using our self referral form

Help for people affected by cancer

If you or a family member has been diagnosed with cancer, we can help you to claim any benefits or support you may be entitled to as a result of a cancer diagnosis. Your specialist nurse or the Macmillan Information Centre at the hospital where you're being treated can refer you to this team.

Or you can get in touch using our self referral form

Benefits

For most benefit queries, we'll book you an appointment to assess your benefit problem and help you to resolve it. In some cases we may help with appealing a benefit decision.

Get in touch using our self referral form

Energy, utilities, cost of living

Our specialist energy and cost of living advisers can help you understand your households bills, and help you find ways of saving money on gas, electricity, water, broadband, tv and phone packages.

Get in touch using our self referral form or call us on 07946 383931

You can watch tips on how to save energy around the home on our YouTube channel.

Universal Credit

For advice on moving to or claiming Universal Credit, we have a specialist team on the phone or by webchat. The quickest way to reach them is to call 0800 144 8444. 

Or you can get in touch using our self referral form

Please note this team can only help with new claims for Universal Credit.

Where you can find us

Our drop in information service at Minster Street is open on:

Although we are unlikely to provide advice on the day, we will either refer you in to one of our specialist teams, getting you an appointment as soon as possible, or we will point you in the direction of the most appropriate help for you.


In addition to our drop in information service, we have outreach advice events across the borough. There will be an adviser present able to give you advice on the day or arrange a follow up appointment. See the calendar for details.

Where else you can get help

If your problem is in one of the areas below, expand the section to find out where you can get help locally. 

Or call Adviceline 0800 144 8848 (Mon-Fri 9am-5pm, except bank holidays)

Health

We don't currently offer health advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website health pages

Consumer

We don't currently offer consumer advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0808 223 1133, including webchat (when available) or via online form

Citizens Advice website consumer pages

Family and relationships

We don't currently offer family and relationship advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website family pages

Law and courts

We don't currently offer law and courts advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website law and courts pages

Work and employment

We don't currently offer work and employment advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website work pages

ACAS

Communicare

Housing

We don't currently offer housing advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website housing pages

Shelter

Communicare

Immigration

We don't currently offer immigration advice at Citizens Advice Reading. You may be able to get help from:

National Citizens Advice support on 0800 144 8848

Citizens Advice website immigration pages 

Citizens Advice website - get specialist advice if your issue is complex

Information is always available online